Terms of Service

1. Eligibility

You must be at least 18 years old to create an account. Drivers must hold a valid driving licence, be of legal working age, and pass Metroberry's verification and document checks before accepting trips. Corporate accounts must be set up by an authorised representative of the organisation.

2. Booking process

Bookings are requested through the Employee app, the Admin Portal, or a corporate booking flow, and are confirmed once a vehicle and driver are assigned. Trip details (pickup location, time, and destination) are matched to available vehicles and drivers; where none are available, a booking may be declined or rescheduled. You are responsible for the accuracy of the pickup, destination, and passenger details you provide.

3. Pricing and payment

Fares are calculated based on distance, vehicle type, time, and any applicable corporate or promotional rates, and are shown before you confirm a booking unless a corporate account has agreed fixed rates in advance. Payment is accepted via M-Pesa, supported card payments, or corporate invoicing, depending on how your account is configured. Corporate invoices are payable within the terms agreed in your account setup or service agreement. Prices may change over time; the price shown at booking is the price that applies to that trip.

4. Cancellations

You may cancel a booking before pickup. Cancellations made close to the scheduled pickup time, or after a driver has already been assigned, may incur a cancellation fee as set out in the applicable booking or cancellation policy shown in-app or agreed with your organisation. No-shows may be treated as a late cancellation. Metroberry may cancel or reassign a trip due to safety concerns, vehicle unavailability, or reasons beyond our control, in which case we will notify you and, where a fee was charged, resolve it fairly.

5. Your responsibilities

• Provide accurate account, booking, and payment information.
• Treat drivers and staff with respect and comply with reasonable safety instructions.
• Do not use the Services for unlawful purposes or to transport prohibited items.
• Keep your account credentials confidential and notify us of any unauthorised use.

6. Driver responsibilities

• Hold and maintain a valid driving licence, vehicle registration, insurance, and any other documents required for verification, and keep them current in the Driver app.
• Operate vehicles safely, comply with Kenyan traffic laws, and maintain vehicles in a roadworthy condition.
• Accurately report trip status, incidents, and location as required by the Driver app.
• Treat passengers professionally and safeguard passenger information encountered during trips.

7. Intellectual property

The Metroberry name, logo, website, apps, and underlying software are owned by Metroberry or its licensors and protected by applicable intellectual property laws. You may not copy, modify, reverse-engineer, or create derivative works from the Services except as permitted by law.

8. Limitation of liability

To the extent permitted by law, Metroberry is not liable for indirect, incidental, or consequential losses arising from your use of the Services, delays or cancellations caused by traffic, weather, or events outside our reasonable control, or the acts of independent drivers beyond Metroberry's reasonable supervision. Nothing in these Terms limits liability that cannot be limited under Kenyan law, including liability for death or personal injury caused by negligence.

9. Suspension and termination

We may suspend or terminate your access to the Services if you breach these Terms, provide false information, engage in fraudulent or unsafe behaviour, or if required by law. You may stop using the Services and delete your account at any time; see our Delete Account page for instructions.

10. Governing law and dispute resolution

These Terms are governed by the laws of Kenya. We will try to resolve any dispute informally first — please contact support below. If a dispute cannot be resolved informally, it will be subject to the exclusive jurisdiction of the courts of Kenya.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected on this page with an updated date above, and continued use of the Services after changes take effect constitutes acceptance of the updated Terms.